The Client Success Manager role operates within our Rx Business Unit and Pharma Client Success team. This is a client-facing position and you should be comfortable owning your own accounts, working with a lot of autonomy. You will manage the full life cycle of projects for clients and provide a level of service that ensures an ongoing positive relationship.

You’ll need to embrace a fast-paced, tech savvy, healthcare communications environment. You will also need to be confident in managing multiple clients and priorities simultaneously. A detail-oriented, self-motivated, “can-do” personality is essential.

Cultivating, managing and maintaining all aspects of relationships with new and existing clients on assigned accounts

Responsible and accountable for the successful fulfillment of all client contracts within original contract terms from program kickoff through campaign completion.

Manage timelines for all assigned client contracts and keep Client Service Director and Sales partners informed of progress.

Collaborate with various internal/external teams to develop, iterate, and launch client content. Monitor, measure, and summarize campaign metrics.

Accurately forecast project deliverables and achieve revenue recognition goals.

Location: This role is Remote in the U.S.

Client Success Manager, Pharma

Responsibilities

Qualification

Required

Benefits

Company

Doximity

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