Head of Customer Adoption (f/m/d)

Required

• Dormancy Reduction – Minimize dormant program and increase reactivation rates.
• Define & expedite on Expansion Readiness – % of customers reaching successful readiness level into the Expansion lifecycle stage.
• Leadership experience within a Customer Success, Account Management or Customer Experience role.
• Proven success driving customer adoption, engagement, retention, and commercial growth in a SaaS, platform, or Martech environment.
• A minimum of 7 years Affiliate, partnership, or performance marketing industry experience.
• Strong commercial acumen with the ability to drive GP growth through customer outcomes.
• Experience leading and developing high-performing customer-facing teams.
• Data-driven approach to customer management, using customer health, engagement, and commercial insights to prioritize activity and maximize impact.
• Strong stakeholder management and cross-functional collaboration skills.
• Passion for delivering scalable customer success and value realization programs.
• Based on the East Coast
• Experience leveraging AI and machine learning insights to drive customer growth strategies.