EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.

The Product Operations, Senior Associate plays a pivotal role in the development and rollout of products that drive the business forward. Functioning as an extension of the Product team, you will partner closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful launches. This position offers meaningful ownership over execution, quality, and iteration speed as we scale a fast-growing business line.

Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation

Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status

Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements

Own enterprise implementation readiness, including migrations, permissions, templates, and configurations

Lead post-launch follow-through to ensure issues are identified, resolved, and learned from

Use SQL and internal tools to analyze product usage, adoption, and workflow health

Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements

Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations

Attract top-tier talent to join our driven team

Move at rocket speed, build something massive.

Product Operations, Senior Associate | Housing

Responsibilities

Qualification

Required

Benefits

Company

Elise AI

More roles at Elise AI