As a Strategic Program Manager at Gusto, you will play a pivotal role in shaping the future of our customer experience within an increasingly AI-enabled environment. This is a unique opportunity for a seasoned program manager to drive significant strategic initiatives at Gusto.

The Program Management Office (PMO) is at the heart of planning and executing Gusto's highest priorities impacting the customer. Directly supporting multiple teams, we drive impact through crystal clear priorities, robust roadmaps, and organizational rigor. We are committed to building operational excellence and continuously improving how we deliver outstanding service experiences.

Here’s what you’ll do day-to-day:

Strategic Program Management & Execution:

Lead and drive high-priority, cross-functional programs for Gusto, taking full ownership for their success or failure.

Develop and manage comprehensive program and project plans, charters, and roadmaps for initiatives that interface with Product, Engineering, and Customer Experience.

Expertly identify frameworks and design principles for programs that will generate success, and propose new, creative, and effective solutions.

Collaborate with Engineering, Product & Design, and Business Technology teams to solve impactful problems across multiple initiatives, with an understanding of AI-driven solutions.

Distill complex technical concepts into clear, actionable updates for stakeholders at all levels.

Operational Readiness & Influence:

Exhibit a systems-thinking approach to any program or decision, demonstrating a deep understanding of the interdependent relationships between teams, organizations, product/service offerings, and operational needs.

Create and implement robust AI-enabled readiness plans to prepare the business for weekly and monthly launches, ensuring smooth change management.

Strategic Program Manager

Responsibilities

Benefits

Company

Gusto

More roles at Gusto