Harvey Community Lead at Harvey responsible for building and scaling customer community and advocacy programs. Design programs that deepen loyalty and create meaningful customer engagement.
Responsibilities
Harvey is seeking a Community Lead to help build and scale programs that turn customers into advocates, deepen loyalty, and strengthen Harvey’s customer community.
This person will design and operate customer-facing programs that elevate customer voices, create meaningful moments of connection, and give our most engaged users new ways to participate in the Harvey ecosystem. The role spans customer marketing, community, advocacy, events, research, and program management.
The right person is a multidisciplinary customer marketer and strong operator: someone who can build trusted customer relationships, manage complex programs, create high-quality experiences, and move fluidly between strategy and execution. One day they may be shaping a new power users program; the next, coordinating a customer roundtable, supporting a third-party research initiative, or building the playbook that allows a program to scale.
This person will also serve as an ambassador for Harvey in the customer community. They should be credible, thoughtful, and comfortable spending time directly with customers — learning from them, making connections, identifying new opportunities for engagement, and representing Harvey with warmth and strong judgment.
This is a high-visibility role for someone who can be both behind the scenes and in the room: building the systems, timelines, and playbooks that make programs scale, while helping customers feel connected to Harvey and excited to participate in the broader movement shaping legal AI.
Customer Community & Advocacy Programs
Help design, launch, and scale customer community programs that create sustained engagement beyond one-off events, including power user initiatives, advocate cohorts, customer councils, user groups, awards, recognition moments, and loyalty programs.
Build programming that gives customers meaningful ways to participate, sharing feedback, contributing ideas, joining peer conversations, speaking at events, testing new concepts, and helping shape the future of legal AI.
Identify opportunities to elevate customer impact through stories, events, panels, research, internal moments, awards, and external programming.
Create repeatable program models, playbooks, calendars, and operating rhythms that allow customer community and advocacy programs to scale.
Customer & Community Engagement
Serve as a front-line ambassador for Harvey with customers, power users, champions, speakers, research contributors, executive sponsors, and community members.
