The Enterprise Customer Success Manager owns the strategic relationship and customer experience across a portfolio of ComplyAdvantage’s enterprise customers. You will serve as the customer’s primary strategic partner, helping them adopt our technology, realize measurable value and strengthen their financial-crime risk programs.

This role goes beyond relationship management. You will be accountable for customer health, adoption, value realization, retention and the identification of credible growth opportunities.

Lead strategic customer relationships

Own a portfolio of complex enterprise and financial-services customers.

Build trusted relationships across the customer organization, from operational users to executive sponsors and economic buyers.

Develop a clear understanding of each customer’s business model, financial-crime program, priorities and measures of success.

Establish multithreaded relationships so customer success does not depend on a single champion.

Lead Customer Value Reviews and executive business reviews focused on outcomes, value and future priorities.

Maintain an appropriate engagement cadence based on customer value, complexity and risk.

Drive Adoption and Measurable Value

Create and maintain success plans that connect product capabilities to the customer’s business and risk-management objectives.

Establish measurable success criteria during onboarding and carry those outcomes through implementation, adoption and renewal.

Senior Customer Success Manager, Enterprise

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Complyadvantage

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