Founding Account Manager for Tier 1 accounts [In Person, SF] at Recall · LumiJobs
senior
$220k–$235k
H1B: no
Recall Founding Account Manager responsible for owning and growing strategic Tier 1 accounts at Recall.ai. Build churn early warning systems and develop replicable playbooks for account expansion.
Responsibilities
Own a portfolio of 10–15 strategic accounts such as Salesforce, Hubspot, etc. Navigate internal politics, unblock engineering teams, make sure they go from signed -> fully deployed -> expanded
Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process
Turn top account usage patterns into a replicable playbook for other strategic accounts
Cross-sell new features and products as a natural extension of the relationship, not a separate motion
Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work
Identify patterns across accounts and feed them back into messaging, product, and sales strategy
Qualification
4–7 years in a technicalCommercial ownershipExperience working at a SeedWhy you should joinNo bureaucracyIn-person in SFWhy you shouldn’t join
Required
4–7 years in a technical, customer-facing role or equivalent at a dev-tools or API company
Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal
Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out
Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys
Experience working at a Seed, Series A, or Series B company
At least 2+ years of tenure at one company, not a series of short stints
Why you should join
You want to be the first CSM and own the entire motion. No inherited playbook, no inherited accounts list.
We treat everybody like an owner of the company: Watch through our library of recorded fundraising calls from our Seed, Series A and Series B raises. See every board deck, investor update, and more. Get a front row seat to how we close $1M+ deals with companies like Salesforce, while being a 30 person company.
No bureaucracy. You’ll own and drive every initiative you work on from start to finish. We fully trust you.
