Roadrunner Customer Success Advocate at RoadRunner serving as primary contact to promote customer retention, loyalty, and growth. Manages multiple projects and acts as a bridge between customers and internal departments.
Responsibilities
Responsible for Customer Health oversight and resolution across supporting areas
Partner cross-functionally to develop strategy and intervention plans to stabilize and save at-risk client business
Lead customer expansion and margin opportunities including SWAP, diversion, optimization, and new opportunities
Serve as quarterback with internal teams to ensure smooth and on-time transition
Present strategy quotes/estimates, gain customer approval, align resources, coordinate timelines, monitor progress, and track execution
Qualification
Comfort with ambiguityAbility to manage multiple projectsStrong analytical and problem solvingTrust - Have confidence in our team
Required
Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
2-3 years experience in a corporate customer service setting
Ability to learn new software and systems
Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
Strategic thinker with the ability to grasp the tactical details.
Strong verbal and written communication skills
Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
Strong analytical and problem solving. Solid decision making in a timely manner.
Bachelor’s Degree OR 3+ years of experience in a Customer Success B2B role
Trust - Have confidence in our team. Have integrity in your actions.
Care personally about each other - Show compassion, empathy and open-mindedness.
