The Implementation Director owns end-to-end delivery for a portfolio of Clarium's enterprise health system accounts, from signed contract through go-live and into steady-state handoff to the Customer Success team.

Own the full implementation lifecycle for a portfolio of enterprise health system accounts; kickoff, technical integration coordination, workflow configuration, training, go-live, user adoption, and success evaluation

Build and maintain the implementation project plan, timeline, and risk register for each active account, proactively identifying and mitigating delivery risk

Coordinate cross-functionally with Product, Engineering, Sales, and Customer Experience to keep commitments realistic and delivery on track; without formal authority over any of those teams

Manage executive, user, and clinical stakeholder relationships during the implementation window (CIO, supply chain VP, CFO, project sponsors), including status reporting and escalation management

Make scope and timeline tradeoff decisions when a project hits real constraints — deciding what is removed, what remains, and what gets escalated, and owning the reasoning behind each decision

Own the action plan and internal communication needed to complete any scopes of work that differ meaningfully from Clarium's core products

Ensure a clean handoff into steady-state, so the CSM inheriting the account gets a well-operating customer

What You'll Bring

4-8+ years in implementation, professional services, or technical onboarding, with meaningful time in healthcare, health system, or complex enterprise SaaS environments

Direct, hands-on ownership of enterprise-scale rollouts with multiple stakeholders and real technical complexity

Working fluency with health system IT and clinical operations — EHR/EMR integration exposure (Epic, Oracle Health/Cerner), HL7/FHIR, file exchanges, and how hospital IT and clinical governance actually operate

Implementation Director

Responsibilities

Qualification

Required

Benefits

Company

Clarium

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