Clarium Client Executive at Clarium managing commercial outcomes and partnerships for health system customers. Responsible for retention, renewal, expansion, and strategic planning across accounts.
Responsibilities
We're hiring a commercially minded, executive-caliber Client Executive to own the long-term partnership and commercial outcomes for a portfolio of live health system customers. You'll take a set of existing accounts and answer the questions that matter most: is this health system realizing the savings it bought, does its executive team believe it, is that story public, will they renew, and what should we be doing together next?
You'll be the single person accountable for the commercial outcome of each account; gross retention, the renewal signature, and expansion inside the system. You'll lead strategic planning with the owners on each account across Implementation, Customer Success, Product, and Engineering, directing the work rather than doing it, and you'll engage Clarium leadership when it strengthens alignment with the customer.
By day 90, you'll have taken over your portfolio, built a validated value baseline for each account against what the customer actually contracted for, delivered your first executive business reviews, mapped every account's stakeholder landscape (including who's new since the deal closed), identified at least one qualified expansion opportunity per account, and owned your renewal forecast. At 12 months, you'll have delivered gross retention on your book, closed expansion in multiple health systems, established the value reporting model Clarium uses across its customer base, and converted at least one customer into a public reference.
Own the commercial relationship and account plan for a named portfolio of live health systems with $5–7M in revenue potential, building relationships across operational, managerial, and executive stakeholders and holding them through personnel, process, and technology turnover
Run quarterly and annual executive business reviews with supply chain, finance, and clinical leadership covering performance against baseline, peer benchmarking, and the agenda for the next quarter
Carry gross and net retention targets across your portfolio, own the renewal and upsell narrative, terms, and closing, and maintain an accurate renewal forecast
Define, instrument, and report the financial and operational outcomes each health system contracted for, and build a savings case that holds up in front of executives and sponsors — including owning the numbers that determine what Clarium is paid where revenue is tied to validated savings
Direct each account through the CSM, Implementation, and Product/FDE leads on it — set strategy, sequence the work, escalate what needs escalating, and make sure those leads have what they need to hit their goals
Source, build, and close expansion end to end inside existing accounts — new modules, new service lines, and new entities within a customer's ecosystem — and cultivate customer advocates for case studies and references
Give Clarium leadership an early, specific, unsentimental read on which accounts are at risk and why, and translate adoption patterns, friction, and pricing feedback into structured input for Product, Sales, and Leadership
What You'll Bring
10+ years in a commercial role in healthcare SaaS or health technology — client executive, strategic account management, account management, or equivalent — serving hospitals, health systems, or IDNs
Qualification
Experience with outcomes-basedSkills & Tools You'll UseNice to KnowWhat You Get at ClariumTarget Base Salary Range
Preferred
Health system supply chain domain experience — sourcing, contracting, value analysis, clinical resource management, or supply chain leadership — as an operator or vendor-side at a supply chain technology company; direct or vendor-side perioperative experience is just as valuable
Experience with outcomes-based, at-risk, or shared-savings commercial structures
Healthcare consulting or transformation experience with provider clients
Experience at a scaling company where the playbook didn't exist yet and you helped write it
Skills & Tools You'll Use
Nice to Know: Familiarity with health system ERP and supply chain systems (Workday · Oracle · Infor · GHX) and EHR environments (Epic), and how they shape what's operationally possible
What You Get at Clarium
Target Base Salary Range: $160K - $190K (plus variable compensation)
