Nisc Network Specialist at NISC responsible for designing, implementing, maintaining, and supporting member networks. Key duties include working with LAN/WAN infrastructure, firewall, and wireless technologies.
Responsibilities
Hybrid (after an initial training period) from our Lake St. Louis, MO office location
Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
Provide installation, support, and maintenance of general internal and Member network infrastructure
Troubleshoot and resolve general network hardware and network related problems
Provide superior customer support to internal and external customers
Support customers in all aspects of networking including troubleshooting, training, and ongoing support
Monitor availability, performance, and security of network systems
Create cases and follow up on resolution
Perform research of general technical problems, resolve issues, and verify changes or enhancements
Deliver installation and support of Member networking infrastructure
Participate in the staging, installation, configuration, and training for customer equipment both onsite and remotely
Qualification
Other duties as assignedEducation PreferredMinimum Physical Requirements
Required
Other duties as assigned.
3+ years of related experience preferred
Moderate level knowledge of Linux and Windows operating systems
Moderate level knowledge of firewall technologies such as SonicWall or Palo Alto
Moderate level knowledge of network technologies including Aruba Switching & Wireless
Working level knowledge of setup and support of TCP/IP networks
Basic level ability to demonstrate initiative and accountability.
Basic verbal and written communication skills
Basic level presentation and training skills
Excellent telephone etiquette and an ability to deal effectively with Members/customers
Moderate level research and problem-solving skills
Moderate level ability to organize and prioritize
Preferred
Education Preferred
Associate’s degree in a technology-related field.
Other Qualifications/Certifications Preferred
Minimum Physical Requirements
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodations may be made. While performing this role, employees must be able to see and communicate effectively. They are regularly required to remain stationary, move about, and operate computer keyboards or office equipment.
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
