Technology Operations Engineer at Benchling · LumiJobs

Responsibilities

We’re looking for a Technology Operations Engineer to join our Technology Operations team and serve as the primary resource for our Boston office. In this role, you’ll be the go-to problem solver for technology needs across the company; supporting everything from Helpdesk requests and device management to SaaS administration and onboarding; while owning the on-site experience and IT asset management for Boston.
You’ll work hands-on with modern cloud and collaboration platforms like Okta, Google Workspace, Jira, Slack, and Zoom, while also partnering with teams in Workplace, Security, and Engineering to improve how we deliver TechOps services. As the local escalation path for Boston, you’ll have real ownership over how technology shows up for employees in that office, and you’ll partner closely with teammates in San Francisco and Zurich to support a globally distributed workforce.
This is a great opportunity for someone who’s passionate about technology, loves helping others succeed, and wants to grow their career in a fast-paced, SaaS-driven environment. If you take pride in solving problems, improving systems, and finding ways to make work better for everyone - you’ll fit right in here.
Serve as the primary on-site technology resource and local escalation path for our Boston office, partnering with TechOps teammates in San Francisco and Zurich
Provide Tier 1 Helpdesk support including software, hardware, application access, AV, and networking in our Boston Office as well as our remote, SF, and Zurich offices
Own the ITAM function for the Boston office, including inventory, procurement, stock levels, asset lifecycle and refresh, and device retirement and disposal
Monitor and maintain our Helpdesk service level agreements (SLAs) including first response and full resolution
Administer a variety of SaaS applications including but not limited to Okta, Google Workspace, Slack, Jira, Zoom, Office365
Provide occasional coverage during EMEA business hours to support our Zurich office when local coverage is unavailable
Own the local onboarding experience for Boston, including preparing and deploying systems and leading new hire orientation
Assist with, and own, TechOps projects within TechOperations and Security Engineering including identity and access management, client platform, and AV
Work closely with Workplace, Information Security, and other cross-functional teams on relevant initiatives and daily operations

Technology Operations Engineer

Responsibilities

Qualification

Required

Benefits

Company

Benchling

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