We are seeking a dynamic and experienced Account Manager to join our growing team at Popl, the market leader in lead capture & digital business card software for teams!

In this newly established role, you will work closely with our Account Executives and Customer Success teams to ensure customers realize ongoing value from our platform leading to strong retention and growth. You will be responsible for identifying expansion opportunities, mitigating churn risks, and fostering long-term relationships with key accounts.

Own and drive Net Revenue Retention (NRR): Ensure customer retention and expansion to maximize revenue growth.

Manage renewals: Proactively engage with customers to secure timely contract renewals.

Identify expansion opportunities: Work with customers to upsell and cross-sell solutions that align with their business needs.

Maintain Product Knowledge: Gain deep understanding of multiple products and be confident communicating their value

Collaborate cross-functionally: Partner with Account Executives and Customer Success Managers to deliver a seamless customer experience.

Monitor customer health: Track engagement metrics, adoption trends, and risk signals to proactively address challenges and identify areas for growth

Negotiate contracts: Ensure favorable terms while maintaining strong relationships.

Account Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Popl

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