SMB Product Specialist, Payroll

Houstonfull timeRemote

Apply on Employer Site

entry

H1B: no

Homebase The SMB Product Specialist, Payroll at Homebase supports small business owners in confidently running payroll by providing expert guidance on payroll workflows and product features. This role involves delivering exceptional customer service and collaborating cross-functionally to improve payroll experiences.

Responsibilities

Deliver exceptional customer experiences across chat, email, and phone while supporting customers using Homebase Payroll
Become a trusted expert in payroll workflows including payroll processing, tax setup, direct deposit, employee onboarding, payroll corrections, and year-end payroll activities within Homebase
Help customers confidently navigate payroll features and understand product functionality
Identify opportunities to introduce customers to payroll features and capabilities that better meet their needs
Investigate complex customer issues, identify root causes, and collaborate with internal teams to drive timely resolution
Contribute customer insights to cross-functional initiatives that represent the voice of the customer and influence improvements
Identify recurring customer trends and recommend product or process improvements that simplify payroll for customers
Use AI tools to summarize customer interactions, accelerate research, improve documentation, and increase productivity