Review and publish user generated content, ensuring compliance with our review publication philosophy.

Reports on content for Cruisers’ Choice Awards compliance with focus on user sentiment and trends

Monitor and respond to all Community and Feedback email inboxes for general member support as they pertain to our message boards, community and site features and products.

Monitor alerts for problems on the forum software platform and take appropriate action. Attempts to identify root causes and recommends process and policy improvements as appropriate. Troubleshoots technical problems and escalates bug reports as necessary to Community management and/or engineering

Assist our Community Leader Volunteers on an as-needed basis

Identify user needs and trends through observation and incoming feedback and report common requests, questions or complaints

Assist Community team as needed on a wide variety of community projects

Perform QA tasks as needed to ensure that we provide top-notch experience to our audience

Skills & Experience:

Minimum two years prior Community Management & UGC Experience, preferably for a popular consumer-facing website

Excellent interpersonal skills, patience, and a genuine desire to help users with technology challenges

Willingness to own responsibilities and work with minimal supervision

Virtual Community & UGC Support Specialist

Responsibilities

Qualification

Required

Benefits

Company

Tripadvisor

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