Responsibilities

The Customer Service Agent will successfully drive customer satisfaction as the front-line resource for handling inquiries regarding product support, account management, member-portal navigation, across Norton and LifeLock security offerings. The perfect match will have a strong ability to empathize, negotiate, think critically, multi-task, and troubleshoot across various systems/areas including light tech support such as; downloading software and assisting members navigating through different browsers in an efficient manner. In addition, he/she will be a product expert focused on customer education and service expansion opportunities to drive increased revenue. We are looking for a high-performing team member that will be a value to our existing company culture.
Able to think quickly and move quickly through multiple systems to solve customers’ Norton and LifeLock questions
Demonstrates a high degree of empathy, compassion, and professional kindness with all members
Demonstrates a high skill level of relationship building by using needs based selling techniques and sharp communication skills
Resolves any member conflict or dissatisfaction with products or services to ensure continued member loyalty
Demonstration of excellent written and verbal skills; proven track record of member interaction
Builds rapport and confidence with the member by facilitating discussions regarding identity theft concerns and offering appropriate solutions with our service
Displays a thorough knowledge of products, services and the industry to resolve issues without escalating to higher levels of management
Builds strong rapport by utilizing relating skills, asking clarifying questions and assisting customer needs
HS Degree or equivalent and 2 years related experience, customer service, in a call center environment. A college degree can be substituted for experience
Prepared for and reacts positively to consistent change - preferred
Able to multitask and prioritize effectively within guidelines - preferred

Customer Service Agent at Gen Digital · LumiJobs

Customer Service Agent

Responsibilities

Benefits

Company

Gen Digital

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