Customer Operations Associate

Denver, CO · Remotefull timeRemote

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entry

$52k

H1B: no

Convey The Customer Operations Associate supports the Project Management Office and Professional Services leadership with operational tasks such as administration, compliance, and coordination of Statement of Work processes. This entry-level role involves managing timecard approvals, maintaining project data in Rocketlane and Salesforce, and preparing operational reports.

Responsibilities

Provide day-to-day administrative support to the PMO, Project Managers, and Professional Services leaders.
Support compliance and governance activities, including maintaining project documentation, tracking required approvals, and confirming that project records are complete and current.
Manage the weekly timecard cycle: monitor submissions, follow up on missing or incorrect entries, and route timecards for approval.
Assist in preparing level of effort (LOE) estimates by gathering inputs from project and technical teams and assembling them into a consistent format.
Coordinate the Statement of Work (SoW) process end to end, including drafting from approved templates, routing for internal review and signature, tracking status, and maintaining the SoW repository.
Maintain project and resourcing data in Rocketlane and Salesforce so that reporting is accurate and up to date.
Prepare recurring operational reports and dashboards for Professional Services leadership.
Schedule and support internal meetings, including agendas, notes, and follow-up on action items.
Identify small process gaps and suggest practical improvements to templates, checklists, and workflows.
Take on additional operational responsibilities as the role grows.
Your first six months
Through the Emerging Talent Program, you'll:

Qualification

What you have - Required Skills0-2 years of professional experienceClearUS-BASED ROLES ONLY - BENEFITSFully covered MedicalSQL

Required

What you have - Required Skills:
Bachelor's degree in Business Administration, Operations, Finance, Communications or a related field, or equivalent practical experience.
0-2 years of professional experience. Internships, co-ops, part-time work, or campus leadership experience count.
Strong organizational skills and genuine attention to detail. You notice when something does not add up.
Ability to manage multiple small tasks and deadlines at once, and to prioritize when they compete.
Clear, professional written and verbal communication, including comfort following up with people more senior than you.
Proficiency with Microsoft Office or Google Workspace, especially Excel or Sheets.
A willingness to learn new systems quickly. Prior exposure to Rocketlane, Salesforce, Smartsheet, Jira, or similar tools is helpful but not required, and we will train you.
Discretion and good judgment when handling contract, financial, and customer information.
A consistent work ethic and a desire to be part of a fast-paced, growing team.
US-BASED ROLES ONLY - BENEFITS
Fully covered Medical, Dental, and Vision coverage for employees