Responsibilities

We're hiring a Sales Engineer - Commercial to be the dedicated solutions and program partner for our Commercial segment. Commercial permitting is punishingly complex — multi-stakeholder programs, layered scopes, third-party architects and GCs, and demanding billing and compliance realities. Today, a huge amount of that complexity lands on our Account Executives, pulling them away from selling and into invoice relay, vendor onboarding, program monitoring, and customer enablement.
This role consolidates that work into a single, dedicated function so our Commercial AEs can focus entirely on running more sales cycles against more accounts. You'll partner closely with Sales, but you're not a seller — you're the connective tissue between our customers' operational realities and PermitFlow's platform, working alongside the AE across the entire sales cycle and into expansion within target accounts.
Think of this as an expanded Pilot Ops role for the Commercial segment: rather than engaging only during a pre-defined pilot window, you own solution design, program management, and customer enablement end-to-end — bringing deep permitting credibility into the room, keeping complex programs on track, and turning successful deployments into expansion.
Be the permitting SME across sales cycles and pilots. Join AE-led calls as a credible subject-matter expert who can speak the language of expediters, architects, civil engineers, and GCs. Get into the details of customer workflows to understand how PermitFlow fits their process, recommend cadences that optimize the customer experience, and clarify which scopes exist within a given program so the AE can speak knowledgeably about PermitFlow's capabilities across them.
Operationalize workflows and clarify scope. Map current-state commercial permitting workflows, identify where PermitFlow fits, and design configurations that align platform capabilities with customer goals across complex, multi-scope programs.
Run program management for live pilots and accounts. Own the weekly internal syncs that hold ops leads and managers accountable to due dates, triage risk, and keep architects and GCs responsive. Escalate program-level signals to the AE while distinguishing project-level noise (ops) from issues worth their attention.
Generate customer-facing data and reporting. Produce regular program reporting against KPIs so customers always have visibility into status, progress, and value delivered.
Be the billing and accounting liaison. Absorb the constant back-and-forth on unpaid invoices, payment timing, and pass-through fees, and fix the friction (such as automated invoice reminders firing when no work was submitted) that frustrates clients and drains AE time.
Drive customer enablement. Onboard and train the growing set of stakeholders who need to use PermitFlow — both the third parties already inside our workspaces (architects, civil engineers, and GCs on existing programs) and other departments, offices, and job captains within large accounts, using enablement as a frictionless entry point for expansion.
Build solution and enablement assets that scale. Create the repeatable content that makes every future deal easier: AEC enablement playbooks, due-diligence and pre-permitting report templates, software invitation/onboarding lists, preferred architect/GC contact lists, and lunch-and-learn materials that activate job captains across an account's programs.
Collaborate cross-functionally. Work closely with Product, Implementation, Operations, and Customer Success to ensure every solution is practical, scalable, and handed off cleanly into deployment.

Sales Engineer - Commercial at Permitflow · LumiJobs

Sales Engineer - Commercial

Responsibilities

Qualification

Required

Benefits

Company

Permitflow

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