Senior Manager, AI Customer Success

Required

• 8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships.
• 2+ years managing a customer success, account management or customer growth team.
• Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.
• Ability to influence executives, both with customers and internally.
• Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.
• Experience in at least one of the following:
• Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
• Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
• You’ll thrive as a Senior Manager, AI Customer Success if you:
• Think in systems, spot bottlenecks and build repeatable processes with measurable results.
• Are comfortable with ambiguity and energized by building a team, product motion or playbook from the ground up.
• Understand how marketing and digital experience tools, including CMS, martech and analytics, connect to business outcomes.