Webflow Senior Manager, AI Customer Success at Webflow to build and lead the Customer Success team for Source by Webflow. Own a portfolio of strategic enterprise accounts and scale the team as adoption grows.
Responsibilities
Location: Remote-first (United States)
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
United States (all figures cited below are in USD and pertain to workers in the United States)
Zone A: $204,000 - $255,000
Zone B: $190,000 - $238,000
Zone C: $177,500 - $222,000
For sales roles, the ranges provided are the role’s On Target Earnings (“OTE”) ranges, meaning that the ranges include both the sales commissions target and annual base salary for the role. This salary range may be inclusive of several career levels at Webflow and will be narrowed during the interview process based on a number of factors, including the candidate’s market location, job related experience, knowledge, qualifications, and skills. Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends
Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Application Information:
Application deadline: applications accepted on an ongoing basis until position is closed and filled
This posting is for a new position
Reporting to the Senior Director, Customers Success
Qualification
8+ years in customer success2+ years managing a customer successProven success driving retentionAbility to influence executivesTechnical aptitude across codebasesApplied AIDigital transformationYou’ll thrive as a Senior ManagerThink in systems
Required
8+ years in customer success, account management or consulting at a B2B software company, including enterprise accounts and executive relationships.
2+ years managing a customer success, account management or customer growth team.
Proven success driving retention, expansion and revenue growth against commercial targets such as net revenue retention.
Ability to influence executives, both with customers and internally.
Technical aptitude across codebases, deployment pipelines, integrations, permissions and security, with the ability to partner credibly with developers. Production coding is not required.
Experience in at least one of the following:
Applied AI: building real AI workflows or agents, evaluating their output and setting realistic expectations.Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
Digital transformation: leading complex enterprise programs involving integrated systems, workflow automation or platform migrations.
You’ll thrive as a Senior Manager, AI Customer Success if you:
Think in systems, spot bottlenecks and build repeatable processes with measurable results.
Are comfortable with ambiguity and energized by building a team, product motion or playbook from the ground up.
Understand how marketing and digital experience tools, including CMS, martech and analytics, connect to business outcomes.
