Cleo Senior Product Manager at Cleo owning supply chain orchestration product strategy and roadmap. Lead discovery, define requirements, and apply AI to improve workflows and customer operations.
Responsibilities
Own the product strategy and roadmap for supply chain orchestration, prioritizing by customer problem, business value, and fit with the platform.
Develop a deep understanding of workflows such as order-to-cash, order fulfillment, shipment execution, and supplier and customer collaboration, including the exceptions that occur across organizational boundaries.
Run discovery with operations users and business leaders. Turn workflow gaps into scalable product capabilities, and separate reusable opportunities from customer-specific customization.
Define and track the outcomes your product should improve, such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time.
Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches around customer value, enable field teams, and drive adoption after release.
Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events.
Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs.
Turn strategy into clear requirements, prototypes, acceptance criteria, and phased releases, and lead build, buy, or partner decisions.
Identify and prioritize AI use cases, such as exception diagnosis, guided resolution, and workflow automation, based on customer value, feasibility, and data readiness.
With engineering, define how each AI capability will be evaluated and when a person needs to review or approve its actions. Measure task success, reliability, adoption, cost, and business impact.
Bachelor's degree in engineering, computer science, supply chain, business, or a related field, or equivalent practical experience.
5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end-to-end.
Qualification
Experience serving manufacturingWorking knowledge of EDI standards (X12Experience with B2B integrationASCM/APICS certification (CSCPCompensationGreat Healthcare + Dental + VisionFlexible PTOCulture of support401k matchFSA and HSA optionsA few things we offerCleo Communications US
Required
Experience serving manufacturing, distribution, retail, or 3PL/logistics customers.
Working knowledge of EDI standards (X12, EDIFACT) and common ERP, WMS, or TMS platforms (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
Experience with B2B integration, iPaaS, or supply chain execution software.
Has shipped at least one AI-enabled capability, such as LLM-based features, agentic workflows, or human-in-the-loop automation.
Familiarity with responsible AI practices that matter to enterprise customers, such as auditability, explainability, and human approval controls.
ASCM/APICS certification (CSCP, CPIM, or CLTD).
Compensation: $130,000 to $150,000 + Annual Bonus Opportunity
Great Healthcare + Dental + Vision
Flexible PTO
Culture of support, encouraging work-life balance
401k match
FSA and HSA options
Preferred
A few things we offer
We use artificial intelligence (AI) tools to assist in certain stages of our recruitment process, such as resume screening and candidate matching. These tools are designed to support fair and consistent evaluations. If you have questions about this process or would like to request an alternative assessment method, please contact us at hr@cleo.com.
Cleo Communications US, LLC is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
