Cleo The Solutions Architect Associate at Cleo acts as a supply chain expert and technical lead throughout the sales cycle. The role involves designing integration architectures and demonstrating Cleo's platform value to prospects.
Responsibilities
Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle
Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value
Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)
Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem
Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote
Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround
Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives
Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies
Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise
Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements
Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases
Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity
Qualification
PreferredCompensationGreat Healthcare + Dental + VisionFlexible PTOCulture of support401k matchFSA and HSA optionsEmployee Assistance ProgramA few things we offer
Required
Demonstrated ability to lead technical discovery, solution design, and POC execution in complex, multi-stakeholder enterprise sales cycles
Experience articulating AI-powered product capabilities to both technical and business audiences, translating relevant capabilities into measurable ROI
Preferred: hands-on experience with AI/ML-powered SaaS features including LLM applications, agentic AI workflows, or intelligent automation
Preferred: familiarity with common supply chain systems (ERP, WMS, TMS) and trading partner ecosystems
Preferred: experience working at or alongside global consulting firms or systems integrators in a pre-sales or delivery capacity
Hands-on experience with AI/ML-powered SaaS features, including LLM applications, agentic AI workflows, or intelligent automation
Familiarity with systems common at small and mid-market companies, such as accounting packages and mid-market ERPs, and with retail or distribution trading partner compliance programs
A few things we offer
Compensation: $75,000 to $85,000 + Bonus potential
