As a Technical Support Specialist at Aircall, you will help customers troubleshoot complex issues across our communications platform, including integrations, APIs, messaging, call configuration, analytics, and AI-powered features. This role acts as the second level of support for technical investigations and requires a strong mix of technical troubleshooting, customer communication, and problem-solving.

Because Aircall integrates with hundreds of external tools, this role provides exposure to a broad ecosystem of technologies including CRM systems, automation platforms, APIs, and telecom infrastructure.

This is a customer-facing role, where you will investigate issues through Zendesk while also leading live troubleshooting sessions with customers when necessary.

Our Technical Support organization operates globally in a follow-the-sun model, supporting customers across the Americas, EMEA, and Asia-Pacific regions.

Technical Troubleshooting

Investigate escalated technical issues across Aircall’s platform, including integrations, APIs, telephony configuration, messaging features, and analytics

Troubleshoot CRM integrations such as Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, Monday.com, and other third-party platforms

Analyze webhook payloads, API responses, and request logs to diagnose integration issues

Use tools such as Postman, browser developer consoles, and HAR files to investigate platform behavior

Troubleshoot messaging functionality including SMS, MMS, and WhatsApp integrations

Diagnose authentication, permissions, and configuration issues within customer environments

AI and Platform Features

Technical Support Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Aircall

More roles at Aircall