Aircall Billing Support Specialist at Aircall responsible for resolving billing and payment inquiries and supporting customer-facing teams with invoicing and payment management. Role is hybrid based in New York office.
Responsibilities
Within our Finance team, the Billing team manages incoming billing and payment-related inquiries. Our mission is to deliver accurate resolutions, clear communication, and a high level of customer satisfaction, while ensuring full compliance with finance guidelines and processes.
This position is based in our New York office - it's a hybrid setup with an expectation of two days per week onsite.
Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing, etc.)
Assist customer-facing teams with invoicing, subscriptions, and payment management topics
Maintain accurate customer account balances
Collaborate closely with the Accounts Receivable and Cash Collection teams
Build and maintain professional relationships by delivering a world-class billing support experience
Develop and maintain in-depth knowledge of Aircall’s billing and payment processes
Qualification
Experience with CRMBase salary range
Required
A first experience in a B2B SaaS customer support role, or transferable relevant experience.
Excellent written and verbal communication skills
Experience with CRM, ticketing tools and support systems
Strong technical aptitude (ability to understand and explain billing-related concepts to customers and internal stakeholders)
Analytical mindset with curiosity to investigate and resolve complex inquiries
Strong time management and prioritization skills
High level of empathy and customer orientation
Ability to multitask across different platforms and communication channels
Comfortable working cross-functionally in an international, multilingual, remote environment
Comfortable using AI-powered tools to improve efficiency, quality, and problem-solving in daily work
The ability to communicate with customers in Spanish, French or German is a plus!
