Provide remote technical support to Field Operations Technicians during hardware installations, repairs, and maintenance, helping troubleshoot issues and ensure successful deployments.

Monitor deployed hardware, investigate system alerts and device downtime, and troubleshoot issues to maintain reliable operations.

Create and maintain standard operating procedures (SOPs), troubleshooting guides, and technical documentation to streamline deployment and support processes.

Identify recurring issues and inefficiencies, develop solutions, and automate repetitive tasks to improve operational efficiency.

Partner with software engineers to troubleshoot technical challenges, improve internal tools, and translate field feedback into actionable requirements.

Help pilot new internal tools and workflows with Field Operations, gather feedback, and support continuous improvements.

0–2 years of experience in a hands-on technical role, such as IT support, field service, electronics repair, hardware testing, or lab operations. Relevant internships, bootcamp training, and technical projects are welcome.

Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field, or equivalent practical experience, preferred.

Technical certifications such as CompTIA A+ or relevant technical coursework, a plus.

Working knowledge of at least one scripting or query language, such as Python, SQL, Bash, or PowerShell, with the ability to write simple queries and read table structures.

An automation mindset, would rather write a script than repeat the same task 50 times, but is willing to grind through the tedious work until it’s automated.

Strong communication skills, with the ability to communicate effectively and collaborate with both field technicians and software engineers.

Deployment Support Technician

Responsibilities

Qualification

Required

Preferred

Company

Kargo

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