Prompt Billing Tech Support Specialist providing expert email support for Prompt's rehab therapy software. Responsible for triaging tickets, escalating issues, and maintaining deep product knowledge.
Responsibilities
Our expectation of this role is that you assist our clients via our email support channel and quickly establish yourself as a key contributor within 6 months.
Respond to customer questions and requests regarding RCM and billing software questions via email using our help desk platform to help them find solutions to their inquiries in an accurate and efficient manner
Triage tickets, perform escalations to appropriate teams, and provide all necessary details to ensure the teams are equipped to assist the customer
Support engineering ticket creation, review and prioritization
Develop and maintain a deep understanding of our product offerings to effectively respond to incoming customer inquiries across our single-channel support system
Promote customer satisfaction and loyalty by understanding each customer’s unique (and evolving) needs, delivering value, and exceeding expectations
Improve and advocate for customer experience by identifying opportunities to enhance our product and service features
Minimum Requirements:
3+ years of relevant experience in customer-facing functions such as tech support or similar
Medical billing background required- Physical Therapy billing strongly preferred
Experience in any function of clinical development or medical billing operations (clinical operations, data management, biostatistics, system management, information management, medical monitoring, RCM follow up, claim review and submission, etc.)
Qualification
ProactiveAbility to multitaskProficient in MS ExcelEagerness to learn and adopt software
Required
Proactive, self-motivated and self-directed, with the ability to learn quickly and autonomously
Ability to multitask, keep records, prepare reports, and follow specific instructions
Proficient in MS Excel
Exceptional written and verbal communication skills
