Associate Director, Account Management

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Associate Director, Account Management at Prompt · LumiJobs

senior

$150k–$170k

H1B: no

Prompt Associate Director, Account Management at Prompt leads and scales the Account Management team to drive expansion revenue across SMB and mid-market customers. The role focuses on coaching, establishing systems, and holding the team accountable to aggressive revenue targets.

Responsibilities

Our expectation is that you will build a high-performing Account Management team that consistently delivers expansion revenue.
You’ll work closely with Client Success, Sales, Revenue Operations, and Product to continuously improve how Prompt expands its existing customer base.
Lead, coach, and develop a team of Account Managers and Team Leads responsible for upsell, cross-sell, and expansion revenue.
Own team performance against revenue, pipeline, activity, and forecast targets.
Build clear operating rhythms around 1:1s, pipeline reviews, deal reviews, forecasting, and performance management.
Coach AMs on managing a multi-product portfolio: sequencing product conversations within an account, balancing high-ACV strategic deals against faster transactional upsells, and building account plans that map products to customer needs.
Translate company goals into measurable frontline behaviors and hold the team accountable to executing them consistently.
Use CRM data, dashboards, call reviews, and direct observation to identify performance gaps and coach reps to improve.
Build and refine repeatable sales plays, account planning frameworks, outreach strategies, and team processes.
Build clear operating rhythms around 1:1s, pipeline reviews, lead and pipeline hygiene standards, deal reviews, forecasting, and performance management.
Address underperformance quickly and directly while developing and retaining high performers.
Partner with Client Success, Sales, Revenue Operations, Growth Marketing, and Product to improve account expansion strategy and execution.

Qualification

Familiarity with healthcareExperience with HubSpot

Preferred

Experience building or scaling an Account Management or customer expansion team.
Experience managing upsell and cross-sell motions within an existing customer base.
Familiarity with healthcare, particularly PT/OT/SLP practices.
Experience with HubSpot, Google Workspace, LLMs, or similar productivity and analytics tools.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Life Insurance
Wellness

Company

Prompt

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Source: ashby

Active within the past hour

Remote-friendly

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