Responsibilities

Own retention and revenue growth for a portfolio of 150+ gallery partners, independently managing renewals, upsells, and expansion opportunities to achieve quarterly targets.
Sell bundles and multi-product solutions across Artsy and Artnet, including new products and initiatives as they launch.
Build a deep understanding of each gallery's business, using consultative discovery to recommend solutions aligned with their needs, goals, and financial circumstances.
Lead complex commercial negotiations, confidently handling pricing objections, payment challenges, and renewal discussions while balancing customer relationships with revenue retention goals.
Proactively manage revenue risk, identifying opportunities to offset downgrades, churn, or other negative revenue changes through growth elsewhere in your portfolio.
Strategically segment and prioritise accounts based on revenue potential, customer needs, and growth opportunities, ensuring your time and attention are invested effectively.
Manage a high volume of customer requests, administrative tasks, and client deliverables, including advertising placements and other product commitments, with exceptional organisation and attention to detail.
Maintain accurate and up-to-date account records, pipeline activity, and revenue forecasts in Salesforce, ensuring consistently high standards of data hygiene.
Leverage Looker, AI, and automation tools to identify opportunities, improve efficiency, streamline repetitive tasks, and create more time for personalised, high-value customer interactions.
Plan several quarters ahead, anticipating renewal challenges, identifying risks early, and proactively developing strategies to protect and grow your book of business.
Build strong cross-functional relationships to ensure seamless delivery of products and services and an excellent partner experience.
Actively support your peers by sharing best practices, successful strategies, and lessons learned, contributing to a collaborative and high-performing team.

Qualification

A confidentHighly organised and detail-orientedStrategic and data-drivenComfortable engaging with seniorA collaborativeBased in LondonExperience selling SaaS subscriptions

Required

We welcome you to apply even if you don't check every box below.
5+ years of experience in B2B account management or sales, with a demonstrated track record of achieving retention, renewal, and expansion targets.
A commercially minded account owner who takes full accountability for their portfolio, proactively addressing revenue challenges and identifying growth opportunities without needing direction.
A confident, consultative negotiator who can navigate financial objections, distinguish genuine customer challenges from negotiation tactics, and find commercially sound solutions that protect revenue while maintaining strong client relationships.
Highly organised and detail-oriented, with the ability to manage a large portfolio, competing priorities, high-volume administrative responsibilities, and time-sensitive client deliverables.
Experienced in Salesforce or a comparable CRM, with a commitment to maintaining accurate customer records, reliable forecasting, and excellent data hygiene.
Proficient in using AI and automation tools to increase productivity and streamline workflows, while recognising that technology should enhance, not replace, authentic and personalised customer engagement.
Experienced in selling multiple products or solutions to existing customers, with the ability to identify opportunities for cross-selling, bundling, and account expansion.
Strategic and data-driven, with the ability to assess account potential, prioritise opportunities, and allocate time and resources effectively.
Comfortable engaging with senior, discerning clients, confidently advising them, challenging assumptions when appropriate, and building trusted, long-term relationships.
A collaborative, ego-free team player who actively shares knowledge, celebrates collective success, and contributes to the development of peers.
Based in London, with the ability to work from the office at least three days per week.

Preferred

Experience in the art market or another relationship-driven industry.
Experience selling SaaS subscriptions, advertising, data products, or other multi-product solutions.
Experience managing advertising placements, campaign deliverables, or other customer commitments requiring close operational coordination.

Senior Account Executive (NYC) at Artsy · LumiJobs

Senior Account Executive (NYC)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Artsy

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