Vice President of Customer Experience

Required

• 10+ years of experience in Customer Operations, Customer Success Operations, Account Management, Customer Experience, or related leadership roles within SaaS, cloud, or hyper-growth technology companies.
• Proven experience overseeing or enabling customer-facing functions, including Customer Success, Technical Support, Account Management, and pre-sales operations.
• Strong understanding of enterprise customer lifecycles and post-sales operating models.
• Demonstrated success building scalable operational frameworks, systems, and processes in high-growth environments.
• Strong analytical mindset with experience leveraging data to drive operational improvements, customer retention, forecasting, and executive decision-making.
• Experience building executive dashboards, operational reporting, customer health models, and business review processes.
• Strong cross-functional leadership skills with the ability to influence and collaborate across Sales, Product, Engineering, Finance, and executive stakeholders.
• Hands-on experience with platforms such as Salesforce, Gainsight, Zendesk, HubSpot, or similar customer operations tooling.
• Excellent communication, organizational, and stakeholder management skills with the ability to balance strategic leadership and tactical execution