Driver Support Representative

Required

• Experience in a call center, customer service, or other high-volume, phone-based role, or a strong aptitude for it.
• Clear, friendly, and professional communication, with comfort being on the phone most of your shift.
• Ability to stay calm and empathetic with drivers who may be stressed or upset, including after an accident.
• Comfort working across several apps at once, including typing notes while on a live call.
• Strong attention to detail and the judgment to know when to resolve an issue and when to escalate it.
• Flexibility to work variable shifts on-site in Los Angeles, including early mornings, late nights, and weekends.