Customer Success Manager

Arizona-HQfull time

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Axontalentcommunity Customer Success Manager II at Axon works with larger customers to build long-term strategic partnerships and acts as the main point of contact to help customers achieve operational goals using Axon's products. The role involves project management, product expertise, and consulting to improve customer workflows.

Responsibilities

The Customer Success Manager II will work Axon’s larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures and overall requirements. As their main point of contact, your customers will lean on you to provide best practices and to help them achieve their operational goals through the use of Axon’s products.
As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customers more efficient and more confident within their daily workflows.
Location: Remote from the Western or Eastern U.S.
Reports to: Manager, Customer Success
Engage with your customers through regular calls, business reviews and daily needs
Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform
Create success plans for your customers and document customer progress toward established goals and results
Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned
Communicating major milestones and updates to Sr. Leadership on a regular basis
Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls
Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment
Learn and share industry best practices in order to solve customer needs

Qualification

Strong project management skills

Required

Bachelor's degree or equivalent work experience
5+ years working in a customer-facing role
2+ years working with Enterprise-level customers
Strong project management skills
Proven track record of leading process improvements
Experience tracking product adoption through data-analysis tools

Benefits

Dental
Vision
401(k)
PTO
Parental Leave
Wellness

Company

Axontalentcommunity

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Source: greenhouse

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