AfroTech 2026 Senior Technical Support Representative

Arizona-HQfull time

Apply on Employer Site

On Site

senior

H1B: no

Axontalentcommunity The Senior Technical Support Representative provides first-class technical support to Axon customers via multiple communication channels, focusing on hardware and software issues. This role involves troubleshooting, building product expertise, and reporting bugs and trends.

Responsibilities

The Technical Support Representative provides first class technical support to Axon customers through multiple communication channels which may include email and phones. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Location: Onsite 4-days a week out of our Boston, MA, Scottsdale, AZ, or Atlanta, GA office (must be available to work weekends)
Reports to: Manager of Technical Support
Troubleshoot and resolve technical issues related to general product knowledge, networking, training, software download/installation/registration/performance, returning damaged devices, and any other Axon related questions.
Build and maintain subject matter expertise of all Axon products, solutions, and policies.
Assist customers utilizing problem solving skills and customer empathy.
Report bugs and trends to the necessary stakeholders and process/performance improvement suggestions to their manager.
Bachelor’s Degree preferred or equivalent work experience
1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
Excellent verbal and written communication skills (fluency in multiple languages a plus).
Passion for helping people and solving problems
Proficient with Windows operating systems, mobile devices and cloud-based solutions.

Qualification

Proficient with Windows OSAbility to pass CJIS background checkFluency in multiple languages

Required

1+ years technical support experience with software, hardware, or web-based solutions
Proficient with Windows OS, mobile devices, and cloud solutions
Strong analytical and troubleshooting skills
Excellent verbal and written communication skills
Bachelor’s Degree preferred or equivalent work experience
Ability to pass CJIS background check