Senior Implementation Lead

New York Officefull timeOn Site

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senior

$150k–$200k

H1B: no

Perchwell Senior Implementation Lead at Perchwell responsible for driving large-scale enterprise software implementation projects and managing executive-level relationships. This role coordinates cross-functional teams to ensure successful delivery and builds processes to establish best practices.

Responsibilities

Own and drive large-scale enterprise implementation projects from inception through successful transition to Customer Success Management
Coordinate across multiple internal teams including Product, Engineering, and Customer Success to ensure alignment and successful delivery
Manage executive-level relationships with enterprise partners, effectively communicating project status, risks, and deliverables
Translate technical requirements and solutions into clear business terms for stakeholders
Lead project planning and execution, including dependency management, risk mitigation, and change management
Facilitate cross-functional collaboration to resolve blocks and challenges
Build and document processes while executing, helping establish best practices for future implementations
Drive customer satisfaction through excellent project delivery and communication

Qualification

Required Experience7+ years of experienceStrong background in program management

Required

We are hiring an experienced Implementation Lead to play a critical role in directly impacting our growth and drive customer adoption.
The ideal candidate brings a robust background in enterprise-level software implementations, combining technical acumen with exceptional stakeholder management skills. You should be comfortable translating complex technical concepts into business value, working closely with engineering teams to build customer solutions, and managing executive-level relationships both internally and externally.
Experience in program management is essential, as you'll be orchestrating multiple workstreams across product, engineering, and customer success teams. What's most crucial is your proven ability to manage end-to-end implementation projects and drive them to successful completion.
This role will report into our Head of Customer Success and work out of our SoHo NYC Office 4 days/week. The role will also require travel 10-30% of the year.
Required Experience
7+ years of experience
Proven track record of managing enterprise-level software implementation projects end-to-end
Experience working directly with engineering and product teams to build customer solutions
Strong background in program management, with demonstrated ability to manage both internal and external stakeholders
Experience in executive-level communications and relationship management
Understanding of software implementation lifecycle and best practices
Strong presentation skills and experience speaking to large audiences

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave

Company

Perchwell

View company page

Source: ashby

Active within the past hour

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Senior Implementation Lead at Perchwell · LumiJobs