Primary Responsibilities

Own and drive customer issues to resolution end-to-end

Troubleshoot and resolve complex technical issues across the stack

Investigate application behavior using Go, TypeScript, and SQL

Analyze system architecture and code to identify root causes

Partner cross-functionally with Engineering, Customer Success, and Account teams

Support customers across the full lifecycle, including onboarding and ongoing usage

Communicate technical issues clearly to both technical and non-technical audiences

Create and maintain internal runbooks and customer-facing documentation

Surface customer feedback and insights to inform product improvements

Desired Skills & Experience

2+ years in a technical support, solutions engineering, or software engineering role

Support Engineer

Responsibilities