Senior Enterprise Account Manager

Remote - USfull timeRemote

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senior

$140k–$155k

H1B: no

Freshpaint Senior Enterprise Account Manager at Freshpaint owns a portfolio of complex healthcare customers to drive revenue growth and ensure HIPAA-compliant data privacy. The role involves managing renewals, upsells, and customer outcomes through consultative partnership.

Responsibilities

Primary responsibilities
Own net revenue retention and ARR across a book of ~25–35 strategic customers.
Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.
Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.
Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.
Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.
Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.
Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.
Travel up to 30% for onsite visits, conferences, and Freshpaint events.
Desired skills & experience
7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.
Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.

Qualification

Experience working with customer dataFamiliarity with HIPAA

Preferred

Experience working with customer data, analytics, or marketing technology products.
Experience working directly with healthcare organizations such as Providers, Payers, Dental Support Organizations (DSOs), or Urgent Care groups.
Familiarity with HIPAA, healthcare data privacy, or other regulated industry frameworks.
Experience with analytics tools or warehouses (for example, Looker, Tableau, Snowflake, Redshift).
Exposure to common go-to-market frameworks such as MEDDIC or Command of the Message.

Benefits

Dental
Vision
PTO
Equity/RSU
Parental Leave

Company

Freshpaint

View company page

10000+ employees

Hardware

Founded 1939

Source: ashby

Active within the past hour

Remote-friendly

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FreshpaintLookerHubSpotHIPAA complianceaccount managementrevenue retention

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