Primary responsibilities

Own net revenue retention and ARR across a book of ~25–35 strategic customers.

Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion.

Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close.

Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap.

Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage.

Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value.

Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors.

Travel up to 30% for onsite visits, conferences, and Freshpaint events.

Desired skills & experience

7+ years in customer-facing, commercial owning roles in B2B SaaS (Account Management, Customer Success, or similar) working with Enterprise customers.

Proven track record of driving adoption, renewals, and expansion, with clear impact on net revenue retention.

Enterprise Account Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Freshpaint

More roles at Freshpaint