Allego Senior Customer Success Manager at Allego drives expanded usage and adoption of the Allego platform post-implementation. Responsible for managing customer relationships, defining roadmaps, and supporting renewals.
Responsibilities
The Senior Customer Success Manager – Adoption (SCSM) works with Allego's existing enterprise customers to drive expanded usage and adoption via the Allego Blueprint. This role is for someone who has strong relationship management skills, business discovery acumen, project management skills, is tech savvy, friendly, and values being part of an evolving, amazing team.
As a SCSM, you are ultimately responsible for the high touch post implementation services lifecycle of Allego customers through renewal and beyond.
The successful SCSM is driven by the unique opportunity to have a direct impact on the growth of the company. This is accomplished by working with customers after their implementation is complete to drive ongoing and expanded usage of the Allego platform.
The SCSM is able to sell and engage customers to leverage their existing Allego platform to support new processes and expand their use of Allego across the organization.
Ensure a smooth transition from customer's Implementation to Adoption phase in partnership with the Implementation CSM.
Define a customer roadmap for deploying future use cases leveraging the Allego Blueprint
Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI.
Execute ongoing proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction.
Act as the product expert, customer advocate and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements.
Build relationships with Project Leads, key decision makers and sponsors within customers, and drive alignment between their business goals and day-to-day execution of Project Team.
Partner with the Allego AM to support the customer renewal process for your customer portfolio.
Monitor and update customer account health via ChurnZero for portfolio of customers
