At CodeRabbit, we seek an exceptional, passionate Director of Customer Success Management to join our growing customer success organization in the Americas theater. Reporting to the VP of Customer Success, you will ensure our customers realize value with our AI-powered code review platform. You will lead and develop the organization responsible for the success and happiness of customers — across enterprises and startups. This leader will shape and scale the post-sales strategy and operations, helping customers derive maximal value from their engagement.

Hiring and developing a Customer Success Management team

Own forecasting for renewals, expansion, and churn risk across the book of business, delivering accurate NRR and GRR commits to the executive team

Overseeing the customer journey from onboarding to production scaling

Build strong, meaningful relationships with our customers and proactively seek to understand their business objectives and expectations

Building playbooks and knowledge bases

Own a book of business to include renewals and expansion opportunities

Become a product expert and understand all components of CodeRabbit

Educate customers on the best product usage to ensure they maximize their value

Champion customer needs internally, leveraging your customer knowledge to advocate for them and influence the product roadmap

Relentlessly focus on solving customer challenges by effectively communicating specific benefits and best practices of CodeRabbit

Own customer-facing communications to ensure a professional and concise message

Director, Enterprise Customer Success Management

Responsibilities

Qualification

Required

Benefits

Company

Coderabbit

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