Own a portfolio of SMB and mid-market customer accounts with a focus on expansion: identifying, developing, and closing upsell and cross-sell opportunities

Drive account growth through consultative selling: uncovering unmet needs, demonstrating value, and turning satisfied customers into larger customers

Serve as the primary point of contact for your accounts, guiding non-technical users through onboarding, adoption, and day-to-day usage in clear, jargon-free language

Carry information in both directions: gather customer needs and pain points and translate them into structured, actionable feedback for internal product and technical teams, then translate technical updates back into plain language for customers

Monitor account health and usage signals to spot growth opportunities as well as churn risk

Partner with sales, support, and product teams to ensure a seamless customer experience

Become a product expert who can explain technical concepts in ways anyone can understand

Who We're Looking For (Qualifications)

A sales-minded customer success professional: you have a track record of growing existing accounts, not just retaining them

Experience in customer success, account management, or sales at a B2B SaaS (or similarly technical) company

Proven ability to build trust with non-technical audiences and make complex technology feel simple

Comfortable and credible when working with internal technical teams, relaying customer feedback in a form they can act on

Client Success Manager - SMB/MM

Responsibilities

Qualification

Required

Benefits

Company

Switchboard

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