Customer Education Manager - West Coast

Remotefull timeRemote

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mid

$105k–$130k

H1B: no

Noahmedical Customer Education Manager at Noahmedical responsible for leading training, demonstrations, account launches, and independence assessments to support regional sales priorities. Role involves improving customer experience and building scalable education programs.

Responsibilities

Day In The Life Of Our Customer Education Manager:
Work closely with the Area Vice President to plan training, demonstrations, and account launches that support regional sales priorities and customer adoption.
Deliver training in person and virtually for physicians and procedure support teams, including practical exercises, skills assessments, and super user training for support staff.
Lead Galaxy System demonstrations with Sales and Clinical Sales, tailoring the discussion to customer needs while using approved product messaging.
Lead initial account training and support the first day of cases. Document remaining training needs and hand responsibility for ongoing development to the assigned field team.
Review readiness records, assess customer skills, and sign off on independence within your assigned authority and Customer Education standards. Address any remaining gaps before certification.
Create and update approved training materials, assessments, and digital learning resources with partners across the company.
Manage event logistics, equipment setup and testing, and preparation. Follow through after each event, meet deadlines, and use company resources responsibly.
Keep training records current and use customer feedback, skills assessments, and program results to improve the quality and effectiveness of our education.

Qualification

Strong clinical and technical knowledgeAbility to work independentlyAdditional requirementsMust reside on the UPay TransparencyCalifornia Pay Range$105

Required

Bachelor’s degree in a relevant field or equivalent professional experience.
5+ years of experience in medical devices, biotechnology, pharmaceuticals, or healthcare, including 2+ years in clinical education, clinical specialist, training, or learning and development roles.
Strong clinical and technical knowledge, with the ability to explain complex concepts, teach adult learners, solve problems, and manage projects.
Ability to work independently, build relationships across teams, adapt when priorities change, and follow through on commitments. Proficiency with Microsoft Office and Google Workspace.

Preferred

Additional requirements: Flexibility for occasional travel on short notice and work during evenings or weekends. Ability to lift up to 30 pounds with or without reasonable accommodation. Eligibility to work in the United States. Proximity to a major airport is preferred.
Must reside on the U.S. West Coast. Candidates based in San Francisco are preferred.
Pay Transparency
The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives.
California Pay Range
$105,000—$130,000 USD

Benefits

Medical
Dental
Vision
401(k)
PTO
Equity/RSU
Tuition
Parental Leave
Life Insurance
Wellness

Company

Noahmedical

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Customer Education Manager - West Coast at Noahmedical · LumiJobs