Director, Implementation & Transformation

Required

• A strategic operations leader who balances deep regulatory rigor with a commercial, growth-oriented mindset in our Payroll Tax Operations division. You view payroll and tax implementation as a strategic asset that accelerates growth channels and enables GTM success. You bridge the gap between complex tax compliance and commercial scalability, ensuring operational excellence becomes a competitive advantage.
• You are comfortable navigating high-stakes environments where precision is paramount, yet you possess the agility to adapt processes for rapid business expansion. You act as a translator, decoding intricate regulatory requirements into streamlined, client-friendly workflows. By fostering deep cross-functional relationships, you ensure that the implementation journey not only secures the enterprise but also empowers our commercial teams to sell with confidence and speed.
• Your Success Profile
• Implementation Strategy & Commercial Enablement
• Serve as the strategic commercial partner to GTM teams, transforming implementation into a competitive advantage that accelerates deal closure and time-to-revenue.
• Architect scalable implementation frameworks that operationalize complex tax and compliance requirements, removing friction for sales and enhancing the client experience from day one.
• Lead complex client migrations and platform transitions, managing risk with high-fidelity operational rigor while proactively advocating for client-centric, commercially viable solutions.
• Define and execute the operational playbook for new growth channels, ensuring that compliance and regulatory standards act as a foundation for, rather than a barrier to, commercial velocity.
• Collaborate with Product and Sales leadership to turn operational complexity into clear, compelling value propositions, fostering client trust through predictable, high-accuracy transitions.
• Payroll & Tax Compliance Operations
• Establish and enforce payroll operational governance across all implementation activities, in compliance with applicable regulatory requirements, including multi-state tax registrations, wage and hour requirements, FLSA requirements, and accurate payroll tax setup.
• Ensure accurate quarter and year-end processing including federal, state, and local tax reconciliations, W-2/1099 issuance, and audit-ready documentation.