Yext Platform Consultant at Yext serving as a product expert to configure the platform and manage data for clients. Lead projects, manage client requests, and collaborate cross-functionally to deliver solutions.
Responsibilities
Platform Consultants are Yext technical experts. We expect our Platform Consultants to:
Lead large projects and client accounts as one of our client-facing roles on the Expert Services team (technical project management).
Advise customers on the application of our technology to achieve brand visibility results (consulting and solution architecture skills)
Work within our product and cross-functionally with Engineers, Designers, and other Services team members to implement recommended solutions, whether that be for formal implementations or ad-hoc on-going servicing requests/enhancements on the account (tactical client delivery)
Technical Project Management (Manage a Book of Business):
Facilitate and manage the completion of implementations and/or ad hoc enhancement and maintenance requests/projects for assigned client accounts
Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed.
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
Tactical Client Delivery, Consulting, and solution architecture
Understand complex technical issues in order to build scalable solutions for our clients
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Qualification
Relational DatabasesSearch Engine Optimization (SEO)Generative Engine Optimization (GEO)Local Digital MarketingAgile Software DevelopmentUser Experience Best Practices
