Manage a portfolio of customers with a focus on retention, expansion, and adoption

Align Yext capabilities to customer business goals and measurable outcomes

Lead consultative conversations with customer stakeholders, including executives

Guide customers through changes in digital marketing, including AI search and search fragmentation

Translate complex topics into clear, actionable business recommendations

Analyze customer performance data to identify risks, opportunities, and growth paths

Use insights to influence customer strategy and decision-making

Translate market and competitive insights into actionable recommendations

Use AI tools to analyze data, generate insights, and improve execution

Apply AI not as an add-on, but as a core part of how work is done

Drive adoption of new features, maintain a strong feedback loop, and act as a customer advocate internally

Identify expansion opportunities based on customer needs and performance data and partner with Sales and Solution Engineering to drive upsell and cross-sell

Customer Success Manager, Enterprise - Healthcare

Responsibilities

Benefits

Company

Yext

More roles at Yext