CSM Project Manager Intern

Clearwater, FloridainternshipOn Site

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H1B: no

knowbe4 CSM Project Manager Intern at KnowBe4 leads cross-functional projects to help customers adopt and realize value from the security awareness training platform. The role manages project plans, timelines, and status reporting for onboarding and retention initiatives.

Responsibilities

Own project plans for customer onboarding, adoption, and retention initiatives, including scope, milestones, owners, dependencies, and timelines.
Coordinate cross-functional teams to keep projects moving and resolve blockers.
Track and report project status, risks, and outcomes to CS leadership and stakeholders.
Use KnowBe4 assessments, reporting, and health indicators to measure adoption trends and project results.
Design, document, and continuously improve CS playbooks, onboarding checklists, templates, and rollout processes.

Qualification

IT experience/exposure is a plusStrong verbal and written communicationData-drivenInterest in cybersecurityExposure to CRM tools (eOur Fantastic Benefits

Required

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field
Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs)
Familiarity with email and collaboration tools (Gmail, Google Workspace)
IT experience/exposure is a plus
Strong verbal and written communication, including executive-level updates
Organized and able to manage multiple projects independently
Data-driven, using metrics to guide decisions influences stakeholders across teams without direct authority
Proactive and adaptable in a fast-paced environment

Preferred

Interest in cybersecurity, SaaS, or customer-facing roles
Exposure to CRM tools (e.g., Salesforce)
Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships)
Proven record of managing multiple projects with competing priorities
Our Fantastic Benefits

Benefits

Tuition

Company

knowbe4

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Source: greenhouse

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