Lead discovery sessions with customers to understand business objectives, technical requirements, existing architecture, workflows, integrations, and constraints.

Own stakeholder communications throughout the engagement, providing regular status updates and proactively flagging risks or timeline impacts.

Identify dependencies, integration requirements, and architectural considerations early in the engagement.

Translate business requirements into clear technical requirements and implementation plans.

Own the solution design for customer implementations and loop in senior members of the Professional Services team as required.

Document solution designs, architecture decisions, technical requirements, and implementation specifications.

Lead customers through configuration, integration, testing, validation, migration, and go-live activities.

Troubleshoot and resolve complex technical blockers that could impact deployment timelines or solution quality, managing escalation to Product and/or Engineering as required.

Validate that the implemented solution meets agreed technical and business requirements, and ensure customers are technically prepared to operate and maintain it post-implementation.

Advise and Enable:

Serve as a trusted advisor throughout the engagement, helping customers determine how the Knowbe4 platform should be implemented within their environment.

Provide necessary API documentation and overview

Professional Services Consultant (Fluent in Spanish) (Hybrid)

Responsibilities

Qualification

Required

Benefits

Company

knowbe4

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