Responsibilities

Be a Client Success advocate: Manage multi-faceted programs with device partners, clients and internal teams. Ensure day-to-day program operations are seamless and client goals and needs are top of mind for the organization.
Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks/activities using business judgment to balance internal objectives with client goals. Spend time understanding and driving clients’ objectives and growth targets and guiding them through key decisions to design programs that support these targets. Partner with Sales to support successful renewals and expansions in your clients’ accounts. Creatively problem-solve when difficult situations arise and resolve operational challenges.
Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data driven messages to clients. Maintain consistent and frequent communication with an array of stakeholders including clients and device partners to ensure efficient program implementation, review ongoing needs, and provide timely solutions and recommendations to help achieve program success.
Be a product and service expert: Develop a comprehensive knowledge of demand management, Distributed Energy Resources, and the drivers of program success. Foster a deep understanding of the product, service offerings and functionality to effectively communicate capabilities to clients, shape program design and provide training to client program teams.
Other duties as assigned
The ideal candidate will have:
Experience working in or with renewable energy, utilities, grid services or adjacent industries ( cleantech / greentech) preferred
Excellent communication skills and the ability to describe complex and technical topics in an engaging and succinct manner
Demonstrated success working directly with clients
Project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
The ability to build trust and outstanding client and partner relationships

Client Success Manager at Energyhub · LumiJobs

Client Success Manager

Responsibilities

Qualification

Preferred

Benefits

Company

Energyhub

More roles at Energyhub