Runpod Account Manager at Runpod responsible for nurturing and growing existing customer relationships. Focus on retention, expansion, and maximizing client value on AI infrastructure platform.
Responsibilities
Serve as the main point of contact for a portfolio of existing accounts.
Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene.
Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans).
Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings.
Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
Build account plans, forecasts, and growth strategies for each client.
Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership.
Handle contract renewals, negotiation, and escalations.
Maintain accurate data in CRM (deal pipeline, account notes, forecasts)
Occasionally assist in onboarding or transitions of new clients within your portfolio.
Periodic travel to visit top customers or represent Runpod at key industry events.
Qualification
Strong relationship skillsComfortable analyzing usage dataProficiency with CRMBonusWhat You’ll Receive
Required
2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure).
Strong technical acumen with the confidence to engage both developers and executives
Strong relationship skills; ability to manage multiple stakeholders (technical and business).
Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention.
Comfortable analyzing usage data, spotting trends, and making recommendations based on that.
Excellent communication (verbal and written) and presentation skills.
Proficiency with CRM, analytics tools, and Slack-like collaboration platforms.
Self-starter and ability to take ownership of accounts end-to-end.
Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling.
Successful completion of a background check
What You’ll Receive:
The competitive OTE for this position ranges from $130,000 and $250,000 USD. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.
