Strong problem-solving skills and the ability to analyze and resolve customer issues.

Bachelor’s degree in computer science or equivalent professional experience

At least 2 years of experience with shell scripting, Python, and SQL.

Excellent communication skills, both verbal and written.

Experience with REST APIs and GraphQL

Availability to work weekends (Saturday or Sunday) and an allocated shift if required.

Successful completion of a background check

Customer Support and Problem Resolution

Provide clear, timely communication to customers, keeping them informed about the status of their issues and ensuring a high level of customer satisfaction.

Deliver support through multiple channels, including email, phone, chat, and video calls (e.g., Google Meet, Zoom).

Tackle basic technical or non-technical issues reported by customers or internal teams related to our software, ensuring problems are resolved efficiently.

Manage all Level 1 tickets, offering detailed solutions or escalating to a Level 2 analyst when necessary while maintaining the quality of the tickets.

Technical Support Engineer (L1)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Runpod

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