Pearl The IT Operations Administrator at Pearl manages day-to-day IT health, supports employee IT requests, and ensures secure access management. They collaborate with security teams to maintain compliance with SOC 2, HIPAA, and GDPR.
Responsibilities
We are seeking an IT Operations Administrator to own the day-to-day health of Pearl's IT environment. You will be the first point of contact for employee IT requests, keep our systems and devices secure and well maintained, and make sure people get the right access on day one and lose it on their last. You will work closely with the Security Operations & Compliance Analyst so our controls are operating and documented for SOC 2, HIPAA, and GDPR.
Support & Service Delivery
Serve as first point of escalation for internal IT requests and tickets, triaging and resolving issues within agreed turnaround times.
Track ticket volume and turnaround, and recommend process improvements.
Maintain IT knowledge base articles and employee how-to guides.
Identity, Access & Onboarding/Offboarding
Run new-hire onboarding and offboarding, including provisioning and deprovisioning of accounts, hardware, and system access.
Administer identity and access management, SSO, role-based permissions, and least-privilege access across SaaS tools (e.g., Google Workspace, Slack, Notion, Qualio, Vanta).
Perform periodic user access reviews and remediate findings.
Endpoints, Systems & Assets
Manage the device fleet, including MDM enrollment, patching, encryption, and compliance monitoring.
Administer and monitor SaaS platform and cloud configurations for security and availability.
Qualification
Willingness to work from our LehiExperience in a SaaS companyExposure to SOC 2Relevant certifications (e
Required
2+ years of experience in IT administration, helpdesk, or systems management.
Hands-on experience with endpoint management, MDM, and identity/access management platforms.
Experience administering Google Workspace and other SaaS tools.
Experience supporting onboarding and offboarding and working in a ticketing workflow.
Strong written and verbal communication skills, with a service-minded approach.
Ability to work independently and prioritize in a fast-paced, small-team environment.
Willingness to work from our Lehi, Utah office 3 days per week.
Preferred
Experience in a SaaS company; a regulated or medical device environment is a plus.
Exposure to SOC 2, HIPAA, or similar security frameworks and compliance tools such as Vanta.
Experience with password management and security awareness tooling.
Relevant certifications (e.g., CompTIA A+/Security+, Google Workspace Administrator) are a plus.
