We're seeking an Enterprise Account Manager to drive revenue expansion and customer success at Pearl. You'll own the commercial relationship and account strategy for dental practice groups with 75–499 locations. Ownership begins once a POC converts to Live, or — for existing customers — when they're pursuing significant expansion. You are a sales leader first — focused on accelerating Live ARR — while building strategic partnerships with enterprise customers. You're detail-oriented and organized, ensuring every customer milestone and business objective is met on time.

Commercial Ownership & Revenue Growth

Own the commercial and strategic relationship for assigned Enterprise accounts (75–499 locations), serving as primary point of contact for customer leadership

Own revenue targets — expansion ARR and retention — and drive conversion of POC engagements into paid, Live implementations

Drive and quantify expansion opportunities (new locations, use cases, practitioner adoption), building business cases aligned to customer ROI

Manage renewals and secure expansion commitments before contract expiration; close deals within your authority, escalating larger or complex deals to leadership

Maintain accurate forecast and pipeline; proactively identify at-risk relationships and develop retention strategies

Business Reviews & Customer Engagement

Own and lead QBRs/EBRs appropriate to account complexity and customer demand

Prepare and present metrics-driven reviews demonstrating ROI, adoption, and readiness for expansion

Use business reviews to uncover expansion opportunities and address concerns before escalation

Execution & Cross-Functional Collaboration

Enterprise Account Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Pearl

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